In the unusual case that you do not love SOVOLIN’s products, here is our policy on returns:

Return Eligibility

Products that are eligible for return can be returned within 7 days of receiving the merchandise. Eligible products will be easily visible on our product screens under shipping information.

Damaged Products

In the unlikely event that your merchandise arrives damaged, please email us a photo of the damaged product within 48 hours of receiving your order at info@sovolin.com.

Non-returnable Items

Not all products are eligible for returns. To maintain fairness to our artisans and keep our prices fair, many items are “Final Sale.” Please make it a point to understand which products are eligible for returns before purchasing.

Return Process

  1. Request Approval: The SOVOLIN team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick-up at an agreed upon time.
  2. Refund Processing: Once your return has been authorized, we’d be happy to process your refund. You can choose to receive the refund in the form of store credit, which will reflect in your SOVOLIN account within 24 working hours from when the product is picked up by our courier partner. However, if you’d like to receive the amount back to the same payment mode that you used to place this order, we will initiate the refund after we receive the item and it has gone through the necessary quality checks. Once refund is processed it will be back to source within 5-12 working days

Processing Time

We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to the SOVOLIN team at info@sovolin.com or call us at (+91)-8100331598.

Discretion

All returns are subject to the discretion of SOVOLIN.

Contact Us

For any other questions or clarifications, please reach out to the SOVOLIN team at info@sovolin.com or call us at (+91)-8100331598.

Your satisfaction is our priority, and we are here to assist you with any concerns regarding your purchase. Thank you for shopping with SOVOLIN!